Our 100% Guarantee
Perennial Plants
We guarantee that you will receive healthy, vigorous plants that transplant successfully and prosper. Within one year from shipment, if you are not satisfied for any reason, we will cheerfully send you a free one-time replacement (if available) or refund the full plant price (shipping charges are non-refundable).
Other Items
High Country Gardens is proud to offer exceptional products for your home and garden. If any item fails to meet your expectations, please return it within 30 days of receipt and we'll return the purchase price less shipping charges. We regret that final sale, opened food, and personal care items may not be returned.
In the rare case you have a plant problem, please contact us using:
- Our easy online claim form. Please include your customer and order number from the sheet shipped with your plants. Indicate whether you would like a replacement, credit or refund.
- Call us at 800-925-9387. We're happy to help you!
- Online Plant Claim Form
Our customer service department is open Monday through Friday 9am-5pm MT except New Years Day, 4th of July, Labor Day, Thanksgiving and Christmas Day. Have your Order number ready to help us promptly assist you.
Contact Customer Service:
-
By phone:
1-800-925-9387
M-F 9 am - 5 pm MT
Fax: 1-800-925-0097 -
By mail:
Customer Service
High Country Gardens
2902 Rufina St
Santa Fe, NM 87507-2929 -
By Email:
plants@highcountrygardens.com
Your Order Arrives Fresh & Ready
- Plant orders arrive packed in our specially designed shipping boxes with our complete David's Helpful Hints for Transplanting Your New Plants instruction booklet. We have designed our own custom shipping boxes to hold your plants snugly and securely. No styrofoam peanuts!
- Orders are shipped through the week beginning on Mondays to arrive by Saturday for a weekend planting.
- Unlike most plant catalogs, you choose your plant ship week at checkout.
For more information about shipping, go to: How We Ship
View our easy video planting guides!
Download our planting guide
Now more plants available in 5" Premium pots!
Video Planting Guides
To help you plant a healthy and colorful garden, watch these planting videos from our HCG president and chief horticulturist, David Salman. Learn how to plant successfully with these easy videos.
More info about our plants:
All our plants are grown in pots. We don’t sell or recommend bare-root perennials or shrubs for planting in harsh western climates.
Our potted plants arrive fully rooted, healthy and take off fast!
Our perennial plants are generally ready-to-bloom the first growing season.
Perennials will not grow as rapidly as annual flowers. Planted in the garden, most perennials will require 2-3 growing seasons to reach mature size listed in the plant description.
Patience, good soil preparation and attention to new transplants will reward you with much pleasure and beauty over the years.
Please see our plant pot sizes. Most of our plants are sold in Premium 5" deep pots unless otherwise noted in the plant description.
Plants in our standard pots take off fast. Plants in our deep rooted premium 5" pots take off even faster!
Visit Our Retail Stores in Albuquerque and Santa Fe